Customer Service

Store Policies

 

NEED HELP? - Give us a call at 1-509-663-5255

Monday - Friday 8:30 am - 4:30 pm PST (Pacific Standard Time)

 

STORE POLICIES

 

Shipping/Handling

We ship via UPS Ground or U.S.P.S. (United States Postal Service). For orders under $250.00 we will ship "signature NOT required", unless you request it. Purchases costing $250.00 or more WILL require a signature upon delivery.

If you have paid by e-Check we must wait until PayPal clears the funds before we are able to ship your product.

For all other payments: We will process your order as quickly as possible. Generally, it takes 1 to 2 days (not including weekends) to get your product ready for shipping from our warehouse. For East Coast customers: It may take 5 to 7 business days after we ship for you to receive your product. During periods of heavy volume or inclement weather this delivery time may be longer.  Please see map below for UPS ground shipping time.

If you want faster service contact our store at 1-509-663-5255 for an expedited shipping/handling quote.

For Alaska, Hawaii, Puerto Rico and all U.S. bidders outside of the continental 48 states:

Please contact us for a shipping/handling quote before bidding. Shipping to Alaska,Hawaii, Puerto Rico APOs, etc. may be via U.S.P.S. and may incur additional shipping/handling charges.

Any listing showing FREE shipping is for the continental 48 states in the USA only.

For our Canadian Friends:        

We ship via UPS Standard or U.S.P.S. to Canada. Delivery time is a minimum of one to two weeks from the shipping date. UPS Standard will generally be 1 to 2 weeks faster than U.S.P.S. delivery.  However, they do charge a brokerage fee of $10.00 for purchases of $199.99 or less.  This is not included in our shipping/handling charges in the above calculator.  For items more expensive than $200.00 contact UPS Canada for an estimate of this brokerage fee. Additionally, regardless of which delivery service you select you will be responsible to pay any customs, import fees, GST or local taxes.

For other International delivery locations:

 Shipping internationally can be very expensive so please make sure you want the item before bidding. You may contact us for a shipping/handling quote before you bid. Our shipping/handling quote will not include any brokerage, customs or import fees your country may impose.

UPS Ground Map

 

Return Policy

You may return any product for a refund of the purchase price or exchange within 14 days, provided the product has not been used by you. You must contact us for an RMA number at 509-663-5255, M-F 8:30 - 4:30 PST (Pacific Standard Time.)  Due to the seasonality of our business, you must ship the product back to us within 14 days of receiving your product. Returns are subject to a 15% restock fee and shipping/handling charges will not be refunded. Items shipped after the 14 days will be charged a 20% per week restocking fee. 

 Detailed Return Instructions:

1) Please call us to receive an RMA (Return Merchandise Authorization) Number 
at 1-509-663-5255.

2) Write the RMA number you received on the outside of the box in large printed letters.
Inside include your name address and product you are returning as well as the reason
you are returning it.

3) All products must be returned within 2 weeks, in good condition, in original boxes
(whenever possible), and with all paperwork, parts and accessories to insure full credit.

4) All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
For your protection, we recommend that you use UPS ground or Insured USPS
Priority Mail for your return. Ship the return package to:

Liquidation Sports
Returns Department
1510 Horselake Rd
Wenatchee WA  98801

 Keep the Tracking Number from the package you are returning to insure proper delivery.
You can expect a refund in the same form of payment originally used for purchase within 2 weeks
of our receiving your returned product. Our Standard Return policies do not apply to all items.
Please contact us with any questions before returning an item.

 

Our Privacy Policy:


Performance Equipment, Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for the Web site www.liquidationsports.com. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and to notify you of:

  1. What personally identifiable information of yours is collected from you through this Web site
  2. How the information is used
  3. With whom the information may be shared
  4. What choices are available to you regarding collection, use and distribution of the information
  5. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Performance Equipments control
  6. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at customerservice@liquidationsports.com or by phone at 1.509-663-5255.

Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Ordering from Performance Equipment Inc (Liquidationsports.com)

When you order from Performance Equipment, Inc., we need your name, email address, shipping address and credit card number/expiration date. Orders are processed through an SSL encrypted server, and credit card information is purged regularly. We use this data to process your order, ship it and send your order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other individual or organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Security Policy

Your payment and personal information are always safe on our site.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address so it cannot be read over the internet.

 Customer Service

In addition to being able to call our customer service department (1.509-663-5355), you may also email us at customerservice@liquidationsports.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except, as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Customer Feedback Form

You can use this form to give us any input, which we will use to improve our site. The only required data is your name and email. The rest of the data is optional. We only use this data to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way.

Third Party Relationships

We have established several relationships with third party vendors to best serve our customers.
1) Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
2) Credit Card Processing: We use PPI to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

Changes to Privacy Policy

We will notify all customers of material policy changes as they arise. These changes will be found on this page.

Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at customerservice@liquidationsports.com or by phone at 1-509-663-5255.

 

NEED HELP? Give us a call at 1-509-663-5255

Monday - Friday 8:00am - 4:30pm PST (Pacific Standard Time)

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